Privacy Policy & Cookies

Protecting your privacy is important to us

At Greatlife.ie, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

1. Who We Are

Greatlife.ie is the data controller responsible for your personal data.

If you have any questions, you can contact us at: [email protected]

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Contact details (name, email address, phone number)
• Delivery information (address, postcode, country)
• Payment-related information (processed securely via third-party providers)
• Order history and purchase details
• Technical data (IP address, browser type, device information)
• Usage data (how you interact with our website)

3. How We Use Your Data

We use your personal data to:

• Process and deliver your orders
• Manage payments and prevent fraud
• Provide customer support
• Improve our website and user experience
• Send relevant communications (only where permitted or with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity – to fulfil your order
• Legal obligations – accounting, tax, and compliance
• Legitimate interests – improving our services and preventing fraud
• Consent – for marketing and cookies where required

5. Payment Providers

Payments are securely processed by third-party providers such as:

• Kustom
• Klarna
• Stripe
• Apple Pay
• Google Pay

These providers act as independent data controllers and process your data in accordance with their own privacy policies.

6. Sharing Your Data

We may share your personal data with:

• Payment providers
• Delivery partners (such as DHL and UPS)
• IT and service providers
• Authorities when required by law

We never sell your personal data.

7. International Transfers

Your data may be transferred outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain your personal data only as long as necessary to:

• Fulfil your order
• Comply with legal obligations
• Resolve disputes

9. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

You also have the right to lodge a complaint with the Data Protection Commission.

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help improve functionality, performance, and user experience.

Types of Cookies We Use

Necessary Cookies

Required for the website to function properly (e.g., checkout, security).

Analytics Cookies

Help us understand how visitors use our site (e.g., Google Analytics).

Marketing Cookies

Used to deliver relevant advertising and track performance.

Managing Cookies

You can manage or disable cookies at any time through your browser settings or via our cookie banner.

Please note that disabling certain cookies may affect website functionality.

Third-Party Cookies

We may use third-party services that set cookies, including:

• Google
• Meta (Facebook)
• Payment providers

These third parties are responsible for their own data processing.

Updates to This Policy

We may update this policy from time to time. Changes will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: [email protected]